Step-by-step guidance for people who cannot access independent advocacy under the Mental Health (Care and Treatment) (Scotland) Act 2003, explaining how to establish a right of access, why an availability complaint is made to the Health and Social Care Partnership rather than the advocacy organisation, and how the process runs from Stage 1 to the Scottish Public Services Ombudsman.
For more information you may want to refer to the SIAA Complaints Guidance and other appendices listed below. The appendices are separate documents so that you can use and distribute the templates independently:
- SIAA Guidance on Complaints about Independent Advocacy (Quality and Availability)
- Appendix A: Quality Complaints Template – a policy template to adopt or adapt
- Appendix C: Sample Complaint Letters – template paragraphs and letters for each stage of an availability complaint
