Template paragraphs and sample letters covering each stage of an availability complaint, from the request for written confirmation that an advocacy organisation cannot take a referral through to the two stages of HSCP complaint and potential referral to the Scottish Public Services Ombudsman.
For more information you may want to refer to the SIAA Complaints Guidance and other appendices listed below. The appendices are separate documents so that you can use and distribute the templates independently:
- SIAA Guidance on Complaints about Independent Advocacy (Quality and Availability)
- Appendix A: Quality Complaints Template – a policy template to adopt or adapt
- Appendix B: Availability Complaints Guidance – guidance for making a complaint about lack of access to independent advocacy
