A ready-to-adapt policy template setting out a suggested process for complaints about the quality of independent advocacy, with suggested principles, timescales, signposting to OSCR, and a complaints privacy notice.
Before using this template you may want to refer to the SIAA Complaints Guidance and other appendices listed below. The appendices are separate documents so that you can use and distribute the templates independently:
- SIAA Guidance on Complaints about Independent Advocacy (Quality and Availability)
- Appendix B: Availability Complaints Guidance – guidance for making a complaint about lack of access to independent advocacy
- Appendix C: Sample Complaint Letters– template paragraphs and letters for each stage of an availability complaint
