SIAA Guidance on Complaints about Independent Advocacy (Quality and Availability)

SIAA guidance explaining the right of access to independent advocacy under the Mental Health (Care and Treatment) (Scotland) Act 2003, the duty on Health and Social Care Partnerships to ensure its availability, and the two distinct independent advocacy complaint routes for availability and quality.

The appendices are separate documents so that you can use and distribute the templates independently:

• Appendix A: Quality Complaints Template – a policy template to adopt or adapt
• Appendix B: Availability Complaints Guidance – guidance for making a complaint about lack of access to independent advocacy
• Appendix C: Sample Complaint Letters – template paragraphs and letters for each stage of an availability complaint