Advice and Helplines

Abuse

Scottish Domestic Abuse Helpline 0800 027 1234
Information and support for those affected by domestic abuse.

Rape Crisis Scotland Helpline 08088 01 03 02
Helpline offers free and confidential support and information by phone or email. It is for anyone, women and men, affected by sexual violence, no matter when or how it happened.

Roshni 0141 218 4010
Providing support and advice for the safety and wellbeing of children, young people and vulnerable adults within the ethnic minority communities.

With Scotland
Child protection and adult protection: information, advice and helplines.

 

Addictions

Know the Score 0800 587 587 9
Information about drugs, their short and long-term effects and risks.

Scottish Families Affected by Alcohol and Drugs 08080 10 10 11
Network of support groups and helpline service.

Scottish Recovery Consortium 0141 552 1355
Works with people in recovery, treatment providers, recovery communities and support agencies to build the capacity of the recovery movement.

 

Children and young people

Scottish Child Law Centre 0800 328 8970 (mobiles) 0300 330 1421
Advice and information on Scottish child law and children’s rights.

LGTB Youth Scotland 0131 555 3940 or Text Line: 07786 202 370
Groups, advice, volunteering and other opportunities for lesbian, gay, bisexual and transgender young people.

Scotland’s Commissioner for Children and Young People 0800 019 1179
Promotes and safeguards the rights of children and young people living in Scotland.

Childline Scotland 0800 1111
Comfort, advice and help.

Young Scot Infoline 0808 801 0338
Enquiry service for young people on any topic, from money to health.

 

Disability

UPDATE 0131 669 1600
Information in a range of subjects, including sources of local help and advice, equipment suppliers and accessible holidays.

Contact a Family Scotland 0808 808 3555
Information, advice and support to families with children who have any disability or additional need.

ENABLE Scotland 01698 737 000
Information and services for people with learning disabilities and their families in Scotland.

Inclusion Scotland 0141 559 5013
A consortium of disability organisations, working towards eradicating barriers which prevent disabled people being fully included in society.

Self Directed Support Scotland (SDSS) 0131 516 4195
Promoting Independent Living by supporting, working with and championing the aims of Self Directed Support.

See also Health

 

Employment issues

ACAS 0300 123 1100
Answering employment questions.

Ethnic Minority Law Centre 0141 204 2888 or 0131 229 2038
Free legal advice and representation to individuals from Scotland’s Black and Minority Ethnic communities.

 

Families

ParentLine Scotland  08000 28 22 33
National, confidential helpline providing advice and support to anyone caring for or concerned about a child.

Families Outside 0500 83 93 83
An independent support service for families and friends affected by imprisonment.

Missing People 116 000
If you have gone missing, run away or been forced to leave home, or you know someone who has, the charity Missing People offers around the clock support.

 

General Advice

Citizens Advice Direct 0808 800 9060
Citizens Advice Direct is a provider of advice and information to the citizens of Scotland.

 

Healthcare – complaints, support and advice

Patient Advice and Support Service (was IASS) 08454 040 506
Free, confidential information, advice and support to anyone who uses the NHS in Scotland, their carers and families. Access the PASS at any Citizens Advice Bureau.

NHS 24 call 111
Health advice and information service for people in Scotland.

Care Inspectorate 0345 600 9527
The independent regulator of social care and social work services across Scotland.

 

Health – health support

Headway  0808 800 2244
Providing help and support to people affected by brain injury.

Epilepsy Scotland  0800 800 2200
Providing services to people with epilepsy, their friends and family and care professionals.

Waverley Care 0131 558 1425
Supporting people in Scotland with HIV and Hepatitis C.

See also Mental Health

 

Housing

Shelter Scotland 0808 800 4444
For all aspects of housing law, including homelessness, eviction, arrears and disrepair.

Positive Action in Housing 0141 353 2220
Scottish wide charity working with communities, housing providers, voluntary organisations and faith groups to enable everyone to have an equal chance to live in good quality, affordable and safe homes, free from discrimination and the fear of racial harassment and violence.

 

Human Rights and Equalities Organisations

Amnesty International Scotland 0131 718 6076
The hub for all human rights activity in Scotland.

European Council on Refugees and Exiles (Brussels) +32 (0) 234 3800
Advancing the rights of refugees, asylum seekers and displaced persons.

Equality Network LGBT Scotland helpline: 0131 467 6039
The Equality Network works for LGBT equality and human rights in Scotland.

Human Rights Watch 020 7618 4777
Leading independent organisation defending and protecting human rights.

Scottish Human Rights Commission 0131 240 2989
Promoting and protecting the human rights of everyone in Scotland.

The Equality and Human Rights Commission 0141 228 5910
Promote and monitor human rights; protect, enforce and promote equality.

Equality Advisory Support Service 0808 800 0082
Advises and assists individuals on issues relating to equality and human rights.

Stonewall 08000 50 20 20
Working to achieve equality and justice for lesbians, gay men and bisexual people.

 

Immigration and Asylum

BEMIS 0141 548 8047
Supporting the inclusion and integration of ethnic minority communities.

UK Lesbian & Gay Immigration Group 020 7922 7811
Advice on asylum and immigration for lesbians and gay men.

Scottish Refugee Council 0141 248 9799
Advice and support for asylum seekers and refugees.

Asylum Help 0808 8000 630
Provides confidential and impartial advice and guidance to adult asylum seekers and their dependants throughout the UK in a language they understand.

 

Legal Aid and civil rights

Scottish Legal Aid Board 0845 122 8686
To find your nearest legal aid solicitor or for more information about legal aid (civil and criminal).

Legal Services Agency 0800 316 8450
A Law Centre and Charity which provides skilled legal advice, assistance and representation to vulnerable people and those who would otherwise find it difficult to get legal advice.

The Law Society of Scotland 0131 226 7411 or Textphone: 0131 476 8359
To find a solicitor.

The Equality and Human Rights Commission 0141 228 5910
Information and guidance on discrimination and human rights issues.

Equality Advisory Support Service 0808 800 0082
Replaces the helpline of the Equality and Human Rights Commission.

Ethnic Minority Law Centre 0141 204 2888 or 0131 229 2038
Free legal advice and representation to individuals from Scotland’s Black and Minority Ethnic communities.

 

Listening and support

Samaritans 08457 90 90 90
Provide support for people experiencing feelings of distress or despair.

Breathing Space 0800 83 85 87
A service for any individual who is experiencing low mood or depression  and in need of someone to talk to.

 

Mental Health

Action on Depression (was Depression Alliance Scotland) info@actionondepression.org
Help and support if you feel down.

SAMH 0141 530 1000
For general mental health enquiries and advice on legal and benefits issues.

Bipolar Scotland 0141 560 2050
Information, support and advice for people affected by bipolar disorder/manic depression and all who care.

The Mental Welfare Commission for Scotland 0800 389 6809
Provides advice and information on rights under mental health and incapacity law.

SA Scotland  contact@sascotland.co.uk
Support for people in relation to social anxiety.

See also Health

 

Older People

Action on Elder Abuse 0808 808 8141
Free confidential helpline which provides information, advice and support to victims and others who are concerned about or have witnessed abuse.

Silverline Helpline 0800 4 70 80 90
Silver Line Scotland is a free, national helpline providing information, friendship and advice to older people, 24 hours a day, every day of the year.

Grandparents Apart Self-Help Group Scotland 0141 882 5658
A helpline for grandparents separated from their grandchildren.

Alzheimer Scotland 0808 808 3000
24 hour helpline offering information and support to people with dementia, their carers, relatives and professionals.

Tax Help for Older people
Tax Help for Older People is a service from the charity Tax Volunteers providing free, independent and expert help and advice for older people on lower incomes who cannot afford to pay for professional tax advice.

Prisons

Positive Prison? Positive Futures… 0141-353-4312
Advice and guidance for people within or affected by the criminal justice system.

 

Regulatory body

Scottish Public Services Ombudsman  (SPSO) 0800 377 7330/ 0131 225 5300
Advice and information about complaints about public services in Scotland.

Office of the Public Guardian 01324 678 300
Supervises individuals who have been appointed to manage the financial or property affairs of an adult who lacks the capacity to do so for themselves.

Care Inspectorate 0845 600 9527
Independent scrutiny and improvement body for care services in Scotland.

Healthcare Improvement Scotland 0131 623 4300
Supporting healthcare providers to provide high quality care and scrutinising services with regard to quality and safety of care.

Scottish Legal Complaints Commission 0131 201 2130
The single point of contact for all complaints against legal practitioners operating in Scotland.

Police Investigations & Review Commissioner (PIRC) Tel: 0808 178 5577
The PIRC carries out independent investigations into serious incidents involving the police and scrutinises the way police handle complaints from the public.
A guide for complaints about the police can be found here:
http://pirc.scotland.gov.uk/assets/0001/1607/Aug14_a_guide_to_complaints_about_the_police.pdf

A guide for the public on the role of the Police Investigations & Review Commissioner
http://pirc.scotland.gov.uk/assets/0001/1495/Aug14_A_guide_for_the_public_on_the_role_of_the_PIRC.pdf

An easy read version can be found here:
http://www.pirc.scotland.gov.uk/contact

 

This is not a definitive list, if you are aware of an advice or helpline that would be useful to share and is not included in the above list, please email us at enquiry@siaa.org.uk with details. Please note that the SIAA is not responsible for the content of external websites.

 

Last updated: March 2016