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Patient Rights (Scotland) Act 2011 |
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The Act aims to improve patients' experiences of using health services and to support people to become more involved in their health and health care. It will:
- place a duty on Scottish Ministers to publish a Charter of Patient Rights and Responsibilities. This document will bring together, in one place, a summary of the rights and responsibilities that patients have when using NHS services.
- ensure patients' individual needs and circumstances will be considered
- provide a 12 Week Treatment Time Guarantee. This means that eligible patients who are receiving planned treatment provided on an inpatient or day-case basis will not wait longer than 12 weeks from the date that the treatment is agreed to the start of that treatment.
- give the right to give feedback or comments, or raise concerns or complaints
- establish a Patient Advice and Support Service (PASS). PASS will provide information and help patients and members of the public to know and understand their rights and responsibilities when using health services.
Where necessary, PASS has a duty to direct people to other types of support, such as advocacy or communication support services.
Further information
Scottish Government website
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